“What can I do to help society thrive with the finite resources we have?”
The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.

Circulate all forms of value
to unleash the potential in all people

Services

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.

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News

A Safe and Secure Marketplace

Mercari strives to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.

Circulate all forms of value
to unleash the potential in all people

Mercari / Mercari US

Create value in a global marketplace where anyone can buy & sell

“Create value in a global marketplace where anyone can buy & sell.” This mission comes from our desire to create a more prosperous society that reuses its resources and in which individuals can realize their dreams, by allowing anyone to enjoy the ease of buying and selling items on our marketplace. Through Mercari, for example, the old clothes still hanging in your closet or the unneeded belongings that you would normally throw out can instead be given to someone who needs them. It means that items which no longer hold any value for one person can be transformed into new value for someone else. We believe that by expanding this marketplace across borders, cultures, and languages to reach a global audience, we can create a circular economy where people take better care of the items they use.

Mercari has sought to expand overseas from the outset. This led us to enter the US market in 2014, the year after Mercari’s founding. The US is home to people of diverse backgrounds, of many different races, nationalities, and religions. Laws and culture also differ from state to state. Growing our US service requires grappling with complex problems and issues. This is exactly why we think of the US as a microcosm for our future global expansion. It’s an extremely important country for us, where we cannot afford to fail. While this makes it much more difficult than our Japan-side operations, our US business contributes greatly to achieving Mercari’s mission, and we will continue to face the challenges of the US market going forward.

Merpay

Building trust for a seamless society

“Building trust for a seamless society.” This has been Merpay’s mission since the company’s founding. It says that Merpay will create a “seamless society,” where each individual’s “trust”—built through use of the Mercari marketplace app and the Merpay mobile payment service—is visualized and becomes the basis for allowing users greater freedom in how they use their money. We believe this will not only allow everyone an unprecedented level of freedom and equality in how they use their money, enabling them to obtain the things they want, it will also create a society where people can realize their dreams. Merpay’s goal isn’t to create a more simple and convenient form of money. Rather, we believe our goal and our mission is to transform society, people’s relationship with money, the way people work, and how people achieve their dreams.

Mercoin

Circulate your value, anywhere and everywhere

We believe that every one of us holds untapped potential and that everything has value regardless of its form. At Mercoin, we are creating products that help people unleash their potential, empowering them to create and circulate value. Beyond goods. Beyond money. We envision a world where anyone can easily exchange cryptoassets, digital assets, and any other forms of value, utilizing cutting-edge technologies to break the boundaries of what is possible.

Souzoh

Accelerate the possibility for anyone to realize their potential

Souzoh aims to enable anyone to achieve their dreams and expand their understanding of what’s possible. We spearhead new businesses for Mercari Group to boldly challenge the unknown and create an inspired future.

Kashima Antlers FC

All for One

Kashima Antlers FC is a professional soccer club aiming to compete at a top level globally and be one of the most successful clubs in the world, based on its mission of “All for One.” In terms of our competitive ability, we aim for victory in every championship we play in, whether in Japan or abroad. On the business front, we aim to provide new value to our fans and local communities through our partnerships with those communities and our business partner Mercari, Inc. The most important thing to us as a soccer club is having our team continue to earn titles. Each of us has a different station and role, but our work shares the same goal. We share our mission of “All for One” and always continue to evolve and challenge ourselves in its pursuit.

Go Bold

In order to create innovation with a big impact on the world, all Mercari members break away from precedent to take on bold challenges. It’s vital that our members continually take on new challenges, learning from constant trial and error. They lead those around them to achieve the company mission, while never losing sight of their own vision or their organization’s vision.

All for One

Achieving great success requires not only that team members combine their talents, but that all members identify what needs to be done and commit to seeing decisions through to the end. All members aim to achieve Mercari’s mission by thinking through what we need and what needs to be done, to achieve their best performance without getting hung up on the means by which they achieve it or the scope of their role.

Be a Pro

Each Mercari member acts as a professional, with a high level of expertise. They exhibit a willingness to always be learning, which has a positive impact not only on themselves, but on their team as a whole. Members need to have both the advanced skills and positive mindset necessary to continuously improve themselves, as well as the willingness to translate those into action. Members aim to achieve Mercari’s mission by expressing ownership and a sense of responsibility towards their work and their role, committing themselves to producing results.

Company Information

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Mercari’s Product Safety Support Program

Mercari’s Product Safety Support Program aims to deliver product safety information issued by manufacturers/importers directly to Mercari users who own the products in question (users who have listed or bought the item on Mercari). We believe that identifying those who own affected products and ensuring they receive the safety information they need will increase the percentage of items successfully returned to the manufacturer, help prevent accidents, and contribute to manufacturer/importer product safety initiatives.

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Mercari Intellectual Property (IP) Protection Program

The IP Protection Program is a support program unique to Mercari. Mercari responds to requests to delete listings that infringe IP rights as stipulated by the Provider Liability Limitation Act, but this program simplifies and speeds up this process for rights holders. As a member of the program, not only will you be able to cut down on the time spent submitting documents every time you file a complaint, but the time to complete your takedown request will also be shorter.

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Inhibiting fraud by enhancing identity verification

Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.
Ample compensation

If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.
Awareness activities for adolescents and educators

We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.
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Security Initiatives at Mercari Group

Empowerment of Individuals and Society

By creating opportunities for anyone to realize their dreams and contribute to society and the people around them, we will achieve a world that unleashes the potential in all people.

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Creating a World That Circulates All Forms of Value

We strive to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.

詳しく見る Read more

Creating a New User Experience Through Technology

We utilize data, AI, and other innovative technologies to constantly evolve our products and create new user experiences through the seamless exchange of value.

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Building Long-Term Public Trust

We fulfill our responsibilities by establishing a transparent decision-making process and practicing good corporate governance. We aim to create a safe and fair online environment, and educate and share information with others in the industry.

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Unleashing the Potential in Diverse Talent Worldwide

We aim to be a company that can continue to grow sustainably by creating an environment in which people from diverse backgrounds all around the world can reach their full potential.

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Mercari, Inc.
Representative Director and CEO
Shintaro Yamada

Mercari’s vision for the future

On February 1, 2023, Mercari celebrated ten years since the company’s founding. In all aspects of our user experience, Mercari has pursued four elements: “safe and reliable,” “easy for all,” “more fun each time,” and “do good, feel good.”
Founded on the strong network formed by our users through our beginnings as the C2C marketplace Mercari, we have since evolved (and continue to evolve) our user experience to include services such as our mobile payment service Merpay, our own credit card Mercard, and the B2C element of our business Mercari Shops.
To mark the milestone of our tenth anniversary, after more than a year of broad discussions, we decided to establish a new Mercari Group mission.

“Circulate all forms of value to unleash the potential in all people.”

Our new Group mission is meant to go beyond Mercari’s founding mission of “Create value in a global marketplace where anyone can buy & sell,” which encapsulated “what” we do. Mercari’s new mission goes beyond “what” we’re doing and focuses on “why” we’re doing it—to contribute to society in a meaningful way.

We have quantified the positive impact that Mercari’s business has on the world and published these numbers. As calls for a more sustainable society grow stronger, the growth of Mercari’s business itself has demonstrated society’s move to a circular economy.
We will continue to draw out undiscovered value in people and things all over the world and help people who need that value to find it. We want to unleash the potential in all people by creating an ecosystem that circulates all forms of value, both tangible and intangible.

In the fiscal year ended June 30, 2023, we reviewed our material topics and changed the name of document to the “Impact Report.”
With this report and through Mercari’s business, we intend to make a positive impact on society and convey our efforts to the public going forward.

Shintaro Yamada and Makiko Shinoda Discuss How Mercari Aims to Build a Sustainable Organization that Unleashes the Diverse Potential in All People

Mercari Announces New Group Missionto Guide Growth for the Next 10 Years

Mercari Publishes FY2022.6 Sustainability Report

Mercari Introduces the “Mercari R4D PhD Support Program”, a System that Supports Employees in Obtaining Doctorate Degrees

Mercari Marketplace App Exceeds 20 MillionMonthly Active Users for September

Mercari Introduces New Normal Work Style“Your Choice”

Circulate all forms of value to unleash the potential in all people

最新のお知らせ Latest News

A Safe and Secure Marketplace

Circulate all forms of valueto unleash the potential in all people

IR at Mercari

Mercari / Mercari US Create value in a global marketplace where anyone can buy & sell

Merpay Building trust for a seamless society

Mercoin Circulate your value, anywhere and everywhere

Souzoh Accelerate the possibility for anyone to realize their potential

Kashima Antlers FC All for One

Company Information

A secure system for buying and selling

Detecting Violations with AI

Cooperating with Authorities

Dedicated customer service team

Mercari’s Product Safety Support Program

Mercari Intellectual Property (IP) Protection Program

Inhibiting fraud by enhancing identity verification

Ample compensation

Awareness activities for adolescents and educators

Security Initiatives at Mercari Group

Empowerment of Individuals and Society

Creating a World That Circulates All Forms of Value

Creating a New User Experience Through Technology

Building Long-Term Public Trust

Unleashing the Potential in Diverse Talent Worldwide

Mercari’s vision for the future

mercan