“What can I do to help society thrive with the finite resources we have?”
The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.
“What can I do to help society thrive with the finite resources we have?”
The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.
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Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.
Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.
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Mercari strives to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.
Mercari strives to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.
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We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.
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Mercari / Mercari US
Create value in a global marketplace where anyone can buy & sell
“Create value in a global marketplace where anyone can buy & sell.” This mission comes from our desire to create a more prosperous society that reuses its resources and in which individuals can realize their dreams, by allowing anyone to enjoy the ease of buying and selling items on our marketplace. Through Mercari, for example, the old clothes still hanging in your closet or the unneeded belongings that you would normally throw out can instead be given to someone who needs them. It means that items which no longer hold any value for one person can be transformed into new value for someone else. We believe that by expanding this marketplace across borders, cultures, and languages to reach a global audience, we can create a circular economy where people take better care of the items they use.
Mercari has sought to expand overseas from the outset. This led us to enter the US market in 2014, the year after Mercari’s founding. The US is home to people of diverse backgrounds, of many different races, nationalities, and religions. Laws and culture also differ from state to state. Growing our US service requires grappling with complex problems and issues. This is exactly why we think of the US as a microcosm for our future global expansion. It’s an extremely important country for us, where we cannot afford to fail. While this makes it much more difficult than our Japan-side operations, our US business contributes greatly to achieving Mercari’s mission, and we will continue to face the challenges of the US market going forward.
Merpay
Building trust for a seamless society
“Building trust for a seamless society.” This has been Merpay’s mission since the company’s founding. It says that Merpay will create a “seamless society,” where each individual’s “trust”—built through use of the Mercari marketplace app and the Merpay mobile payment service—is visualized and becomes the basis for allowing users greater freedom in how they use their money. We believe this will not only allow everyone an unprecedented level of freedom and equality in how they use their money, enabling them to obtain the things they want, it will also create a society where people can realize their dreams. Merpay’s goal isn’t to create a more simple and convenient form of money. Rather, we believe our goal and our mission is to transform society, people’s relationship with money, the way people work, and how people achieve their dreams.
Mercoin
Circulate your value, anywhere and everywhere
We believe that every one of us holds untapped potential and that everything has value regardless of its form. At Mercoin, we are creating products that help people unleash their potential, empowering them to create and circulate value. Beyond goods. Beyond money. We envision a world where anyone can easily exchange cryptoassets, digital assets, and any other forms of value, utilizing cutting-edge technologies to break the boundaries of what is possible.
Kashima Antlers FC
All for One
Kashima Antlers FC is a professional soccer club aiming to compete at a top level globally and be one of the most successful clubs in the world, based on its mission of “All for One.” In terms of our competitive ability, we aim for victory in every championship we play in, whether in Japan or abroad. On the business front, we aim to provide new value to our fans and local communities through our partnerships with those communities and our business partner Mercari, Inc. The most important thing to us as a soccer club is having our team continue to earn titles. Each of us has a different station and role, but our work shares the same goal. We share our mission of “All for One” and always continue to evolve and challenge ourselves in its pursuit.
In order to create innovation with a big impact on the world, all Mercari members break away from precedent to take on bold challenges. It’s vital that our members continually take on new challenges, learning from constant trial and error. They lead those around them to achieve the company mission, while never losing sight of their own vision or their organization’s vision.
Achieving great success requires not only that team members combine their talents, but that all members identify what needs to be done and commit to seeing decisions through to the end. All members aim to achieve Mercari’s mission by thinking through what we need and what needs to be done, to achieve their best performance without getting hung up on the means by which they achieve it or the scope of their role.
Each Mercari member acts as a professional, with a high level of expertise. They exhibit a willingness to always be learning, which has a positive impact not only on themselves, but on their team as a whole. Members need to have both the advanced skills and positive mindset necessary to continuously improve themselves, as well as the willingness to translate those into action. Members aim to achieve Mercari’s mission by expressing ownership and a sense of responsibility towards their work and their role, committing themselves to producing results.
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Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.
Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.
Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.
Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.
Mercari’s Product Safety Support Program aims to deliver product safety information issued by manufacturers/importers directly to Mercari users who own the products in question (users who have listed or bought the item on Mercari). We believe that identifying those who own affected products and ensuring they receive the safety information they need will increase the percentage of items successfully returned to the manufacturer, help prevent accidents, and contribute to manufacturer/importer product safety initiatives.
The IP Protection Program is a support program unique to Mercari. Mercari responds to requests to delete listings that infringe IP rights as stipulated by the Provider Liability Limitation Act, but this program simplifies and speeds up this process for rights holders. As a member of the program, not only will you be able to cut down on the time spent submitting documents every time you file a complaint, but the time to complete your takedown request will also be shorter.
Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.
If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.
We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.
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By creating opportunities for anyone to realize their dreams and contribute to society and the people around them, we will achieve a world that unleashes the potential in all people.
We strive to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.
We utilize data, AI, and other innovative technologies to constantly evolve our products and create new user experiences through the seamless exchange of value.
We fulfill our responsibilities by establishing a transparent decision-making process and practicing good corporate governance. We aim to create a safe and fair online environment, and educate and share information with others in the industry.
We aim to be a company that can continue to grow sustainably by creating an environment in which people from diverse backgrounds all around the world can reach their full potential.
Mercari, Inc.
Director, Representative Executive Officer and CEO
Shintaro Yamada
Circulate all forms of value to unleash the potential in all people