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2021.9.1
Press Release

Mercari Introduces New Normal Work Style
“Your Choice”

2021.8.16

View Our FY2021 Sustainability Report

2021.4.30
Notice

Mercoin, Inc. established
as a new subsidiary of Mercari Group

2021.3.2
Press Release

Mercari Begins Crossborder Sales
Through Alibaba Group Marketplaces Taobao and Xianyu

2020.8.12
Press Release

Mercari Begins Crossborder Sales
to Taiwan Through Shopee

  • Mercari Introduces New Normal Work Style<br />“Your Choice”
  • View Our FY2021 Sustainability Report
  • Mercoin, Inc. established<br />as a new subsidiary of Mercari Group
  • Mercari Begins Crossborder Sales<br />Through Alibaba Group Marketplaces Taobao and Xianyu
  • Mercari Begins Crossborder Sales<br />to Taiwan Through Shopee

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

Mission

Create value in a global marketplace
where anyone can buy & sell

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

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Mission
marcari
marpay
Services

marcari

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.

marpay

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.
News

最新のお知らせ Latest News

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Safety

A Safe and Secure Marketplace

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

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Safety

Mercari is taking on initiatives in five areas as part of our continued efforts to achieve a more abundant society: “Creating a Circular Economy/Mitigating Climate Change,” “Diversity & Inclusion,” “Local Empowerment,” “Safe, Secure, and Fair Transactions,” and “Corporate Governance and Compliance.”

Sustainability

For a society where finite resources are used sparingly,
and everyone can create new value.

Mercari is taking on initiatives in five areas as part of our continued efforts to achieve a more abundant society: “Creating a Circular Economy/Mitigating Climate Change,” “Diversity & Inclusion,” “Local Empowerment,” “Safe, Secure, and Fair Transactions,” and “Corporate Governance and Compliance.”

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Sustainability
Sustainability
IR

IR at Mercari

IR

We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.

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Values
Go Bold

In order to create innovation with a big impact on the world, all Mercari members break away from precedent to take on bold challenges. It’s vital that our members continually take on new challenges, learning from constant trial and error. They lead those around them to achieve the company mission while never losing sight of their own vision or their organization’s vision.

All for One

Achieving great success requires not only that team members combine their talents but that all members identify what needs to be done and commit to seeing decisions through to the end. All members aim to achieve Mercari’s mission by thinking through what we need and what needs to be done to achieve their best performance without getting hung up on the means by which they achieve it or the scope of their role.

Be a Pro

Each Mercari member acts as a professional with a high level of expertise. They exhibit a willingness to always be learning, which has a positive impact not only on themselves but on their team as a whole. Members need to have both the advanced skills and positive mindset necessary to continuously improve themselves, as well as the willingness to translate those into action. Members aim to achieve Mercari’s mission by expressing ownership and a sense of responsibility towards their work and their role, committing themselves to produce results.

Company Information

Company Information

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Overview

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

A secure system for buying and selling
AI

Detecting Violations with AI

Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.

Detecting Violations with AI
Government

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association, the Association of Consumer Affairs Professionals (ACAP), and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Cooperating with Authorities
Customer Service

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Product Safety

Mercari’s Product Safety Support Program

Mercari’s Product Safety Support Program aims to deliver product safety information issued by manufacturers/importers directly to Mercari users who own the products in question (users who have listed or bought the item on Mercari). We believe that identifying those who own affected products and ensuring they receive the safety information they need will increase the percentage of items successfully returned to the manufacturer, help prevent accidents, and contribute to manufacturer/importer product safety initiatives.

IP Protection Program

Mercari Intellectual Property (IP) Protection Program

The IP Protection Program is a support program unique to Mercari. Mercari responds to requests to delete listings that infringe IP rights as stipulated by the Provider Liability Limitation Act, but this program simplifies and speeds up this process for rights holders. As a member of the program, not only will you be able to cut down on the time spent submitting documents every time you file a complaint, but the time to complete your takedown request will also be shorter.

Other Initiatives
  • Inhibiting fraud by enhancing identity verification

    Inhibiting fraud by enhancing identity verification

    Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.

  • Ample compensation

    Ample compensation

    If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

  • Awareness activities for adolescents and educators

    Awareness activities for adolescents and educators

    We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.

Security at Mercari Group

Security at Mercari Group

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Message

In 2012, I slung a backpack over my shoulder and set off to travel around the world. The most life-changing moments I experienced were in areas like South America and the Middle East—countries known as emerging nations. I saw before my eyes how people were trying to live more prosperously, as well as the reality of how limited resources were, and it opened my eyes to the issue that maybe not everyone in the world is able to live their lives in the same way.

When I returned home, smartphones had taken over Japan. I thought, “If we can use this technology to connect individuals all over the world and allow items to be easily bought and sold, maybe we can utilize the world’s resources more effectively and enrich the lives of people everywhere.” That thought was the basis for creating Mercari.

Since Mercari was established, we have grown our services while investing in both people and technology. But in order to become a service used throughout the world, we must genuinely take on our role as a public institution of society and work toward creating a circular economy, improving governance, and more.

What can Mercari do to help solve the issues faced by people around the world. With this question in mind, we will continue striving in our efforts to circulate the world’s resources and help society thrive.

Mercari, Inc. CEO
Shintaro Yamada

山田進太郎
CEO Shintaro Yamada Tells of the Circular Economy Mercari Has Always Aimed to Achieve

CEO Shintaro Yamada Tells of the Circular Economy Mercari Has Always Aimed to Achieve

mercan

Report

View Our FY2021 Sustainability Report.

5 Initiatives

Mercari’s 5 Initiatives

Mercari is taking on initiatives in five areas as part of our continued efforts to achieve a more abundant society: “Creating a Circular Economy/Mitigating Climate Change,” “Diversity & Inclusion,” “Local Empowerment,” “Safe, Secure, and Fair Transactions,” and “Corporate Governance and Compliance.”
Additionally, Mercari has revamped its materiality in July 2021 in response to internal and external environmental changes. For details about the revamping process, please read “Our Approach to Materiality Assessment” below.

Creating a Circular Economy/Mitigating Climate Change

We work to contribute to resolving environmental issues by not only minimizing Mercari’s impact on the environment, but also making consumer activities more sustainable through our business.

Diversity & Inclusion

We tackle structural discrimination and inequality issues by building a workplace where people of all backgrounds can achieve their maximum potential. We also strive to realize a service accessible to all.

Local Empowerment

By finding solutions to issues unique to regions across the country, Mercari aims to contribute to local economies and empower individuals and businesses.

Safe, Secure, and Fair Transactions

We strive to provide a platform for secure and fair transactions so our users, merchants, and business partners feel at ease using our service.

Corporate Governance and Compliance

We aim to establish a sound and transparent internal decision-making process to earn the trust of not only our users and business partners, but society as a whole.