Mercari Introduces the “Mercari R4D PhD Support Program”,
a System that Supports Employees in Obtaining Doctorate Degrees
Mercari Marketplace App Exceeds 20 Million
Monthly Active Users for September
“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.
Create value in a global marketplace
where anyone can buy & sell
“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.
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Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.
A Safe and Secure Marketplace
Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.
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Mercari is taking on initiatives in five areas as part of our continued efforts to achieve a more abundant society: “Creating a Circular Economy/Mitigating Climate Change,” “Diversity & Inclusion,” “Local Empowerment,” “Safe, Secure, and Fair Transactions,” and “Corporate Governance and Compliance.”
For a society where finite resources are used sparingly,
and everyone can create new value.
Mercari is taking on initiatives in five areas as part of our continued efforts to achieve a more abundant society: “Creating a Circular Economy/Mitigating Climate Change,” “Diversity & Inclusion,” “Local Empowerment,” “Safe, Secure, and Fair Transactions,” and “Corporate Governance and Compliance.”
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IR at Mercari
We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.
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A secure system for buying and selling
Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.
Detecting Violations with AI
Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.
Cooperating with Authorities
Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.
Inhibiting fraud by enhancing identity verification
Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.
Ample compensation
If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.
Awareness activities for adolescents and educators
We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.
Circulate our limited resources to build a future where anyone can unleash their potential
Before I founded this company, I took a trip around the world. I saw firsthand how people living in developing countries lacked the freedom to live the way they want, and I felt that with this planet’s limited resources, it would be difficult to create a world where people in developed and developing countries enjoy the same standard of living.
If we can utilize smartphones and other technology to seamlessly circulate the planet’s limited resources, can’t we expand what is possible for each of us? That line of questioning led me to creating Mercari.
Mercari is a marketplace where items that someone no longer needs are passed on to someone else who needs them. Growing this business into a service used around the world will lead to a “circular economy,” where all of us use our limited resources more smartly.
Achieving that circular economy is essential—the foundation on which we can achieve Mercari’s dream of building a world where anyone can demonstrate their potential.
The concept of “planetary boundaries”—that is, the limit to our planet’s resources—is gaining traction. We are pursuing what we call “planet positive,” or a world where we can solve environmental issues through business, where the planet’s limited resources are shared across generations, and people continue to create new value.
CEO Shintaro Yamada Tells of the Circular Economy Mercari Has Always Aimed to Achieve
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