Under our Group mission of “Circulate all forms of value to unleash the potential in all people,” Mercari Group is taking on initiatives in five areas as part of our continued efforts to help society thrive: Creating a Circular Economy/Mitigating Climate Change; Diversity & Inclusion; Local Empowerment; Safe, Secure, and Fair Transactions; and Corporate Governance and Compliance.

We offer a number of services in pursuit of that mission. By collecting information about the users of these services, we can also adapt the services to provide a better experience for our users.

At the same time, we recognize that collecting user information places a great responsibility on us to handle this information appropriately. We strive to respect our users’ privacy by protecting user information and adhering to all laws and guidelines, including the Act on the Protection of Personal Information, in order to maintain the trust our users have placed in us and carry out our duties as a public entity of society.

We put together this privacy guide to help you understand what types of information Mercari Group collects, how we use this information, and why.

At Mercari Group, we always take the latest and best security measures against information security threats to keep our services up and running 24/7, protect user information from being fraudulently or unintentionally used/leaked/deleted/modified, and provide safe, secure, and fair services to our users.

*See here for more details regardingour security initiatives.

Mercari Group has a team dedicated to protecting user information and respecting user privacy.
We have internal systems in place to ensure that we handle user information with the utmost respect for privacy. We also make decisions involving user privacy very carefully, considering not just legality, but also social standards and whether we believe the decision is truly acceptable.

We also carry out internal training and information/knowledge sharing to ensure appropriate handling of user information.

We work continuously to make sure our user privacy protection systems are effective and suited to a constantly-changing society.