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2020.8.12
Press Release

Mercari Begins Crossborder Sales
to Taiwan Through Shopee

2020.8.7
Notice

View Our FY2020 Sustainability Report

2020.5.12
Notice

Mercari Group’s Actions in Response to COVID-19

2020.5.12
Mercan

US CEO’s views on a Mercari-like organization

  • Mercari Begins Crossborder Sales<br />to Taiwan Through Shopee
  • View Our FY2020 Sustainability Report
  • Mercari Group’s Actions in Response to COVID-19
  • US CEO’s views on a Mercari-like organization

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

Our Brand

Create value in a global marketplace
where anyone can buy & sell

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

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Our Brand
marpay
marcari
Services

marpay

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.

marcari

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.
News

最新のお知らせ Latest News

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Safety

A Safe and Secure Marketplace

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

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Safety

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Sustainability

Circulate our limited resources
to help society thrive

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

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Sustainability
Sustainability
IR

IR at Mercari

IR

We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.

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2020.2.5
Press release

Mercari, Merpay and NTT DOCOMO Agree on Partnership to Enhance Payment Services and Point Programs

TOKYO, JAPAN, February 4, 2020— Mercari, Inc., Merpay, Inc. and NTT DOCOMO, INC., announced today that they have reached an agreement to form a business partnership aimed at developing new businesses and providing users with improved convenience through enhanced payment services and point programs.

Under the partnership, users will be able to link Mercari ID and DOCOMO d ACCOUNT, enabling them to receive one d POINT for every 100 yen (including tax) spent on Mercari and use one d POINT as one yen (including tax) on Mercari from May 2020 (scheduled). Also, the companies will consider expanding existing packing and shipping areas for Mercari sellers to all DOCOMO shops nationwide.

By forming an alliance representing one of the largest user bases in Japan, Mercari, Merpay and DOCOMO expect to offer many other new services. They are currently looking at allowing users to seamlessly and interchangeably use their Merpay and d Barai® mobile payment service balances and points, and starting this summer (scheduled), users will be able to mutually shop at the partners’ existing and newly acquired merchants. Other possibilities include integrating the partners’ data for new marketing and fintech products, and developing new marketing and promotional solutions.

Mercari, one of Japan’s largest marketplace apps, was launched in July 2013 with the goal of becoming a global marketplace where everyone can easily and securely buy and sell new and used items. The service now has approximately 14.5 million monthly users and an annual transaction volume exceeding 500 billion yen (4.58 billion USD).

Merpay, Inc., a wholly-owned subsidiary of Mercari, Inc., launched a mobile payment platform within the Mercari app in February 2019. Merpay now has more than six million users (as of January 2020) and is accepted at 1.7 million merchants and e-commerce sites in Japan. It supports payments via the DOCOMO iD contactless system and QR code, and the unique Merpay Smart Payments system enables users to pay for purchases in the following month.

DOCOMO, which boasts a subscriber base of approximately 73 million users, offers the d POINT CLUB rewards program and d Barai mobile payment service, accepted at some 1.4 million locations in Japan. Since launching in April 2018, d Barai has continued to add features, including wallet functions, QR code and contactless payments, and applications of other companies.

Mercari and DOCOMO began their partnership in April 2015 when they introduced direct-carrier billing services to allow DOCOMO users to pay for Mercari purchases via their monthly phone bills. In April 2019, they launched TsutsuMer Spots, areas to pack and ship items sold on the Mercari app, at selected DOCOMO shops on a trial basis, and from October of the same year they began organizing workshops to teach people how to use the Mercari app. The new partnership will help to expand these activities.

Mercari, Merpay and DOCOMO look forward to offering payment services that enable customers to use points seamlessly between different applications, and promoting cashless services in Japan through initiatives such as joint development of member stores.

*d ACCOUNT and d Barai are trademarks of NTT DOCOMO, INC.
*Mercari and Merpay are trademarks of Mercari, Inc.

Values
Go Bold
大胆にやろう

In order to create innovation with a big impact on the world,
everyone takes on bold challenges and learns from many failures.

All for One
全ては成功のために

With the whole team working together and all members working to their highest potential,
the team can achieve large missions that one person alone cannot.

Be a Pro

All members take ownership of their work as professionals in their field,
learn every day, and commit to showing results.

Company Information

Company Information

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Overview

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

A secure system for buying and selling
AI

Detecting Violations with AI

Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.

Detecting Violations with AI
Government

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association, the Association of Consumer Affairs Professionals (ACAP), and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Cooperating with Authorities
Customer Service

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Other Initiatives
  • Inhibiting fraud by enhancing identity verification

    Inhibiting fraud by enhancing identity verification

    Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.

  • Ample compensation

    Ample compensation

    If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

  • Awareness activities for adolescents and educators

    Awareness activities for adolescents and educators

    We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.

Security at Mercari

Security at Mercari

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Message

In 2012, I slung a backpack over my shoulder and set off to travel around the world. The most life-changing moments I experienced were in areas like South America and the Middle East—countries known as emerging nations. I saw before my eyes how people were trying to live more prosperously, as well as the reality of how limited resources were, and it opened my eyes to the issue that maybe not everyone in the world is able to live their lives in the same way.

When I returned home, smartphones had taken over Japan. I thought, “If we can use this technology to connect individuals all over the world and allow items to be easily bought and sold, maybe we can utilize the world’s resources more effectively and enrich the lives of people everywhere.” That thought was the basis for creating Mercari.

Since Mercari was established, we have grown our services while investing in both people and technology. But in order to become a service used throughout the world, we must genuinely take on our role as a public institution of society and work toward creating a circular economy, improving governance, and more.

What can Mercari do to help solve the issues faced by people around the world. With this question in mind, we will continue striving in our efforts to circulate the world’s resources and help society thrive.

Mercari, Inc. CEO
Shintaro Yamada

山田進太郎
Report

View Our FY2020 Sustainability Report.

report
5 Initiatives

Mercari’s 5 Initiatives

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Creating a Circular Economy

Mercari aims to eliminate waste and achieve a society in which needed items are passed to the hands of those who need it, in the amount needed.

Culture and Education

To achieve a circular economy, Mercari takes a proactive role in promoting education and a culture that fosters this type of mindset.

Local Empowerment

By finding solutions to issues unique to regions across the country, Mercari aims to contribute to local economies and empower individuals and businesses.

Safe, Secure, and Fair Transactions

Mercari strives to provide a platform for secure and fair transactions so our users, merchants, and business partners feel at ease using our service.

Compliance and Risk Management

Mercari aims to establish a sound and transparent internal management system to earn the trust of not only our users and business partners, but from society as a whole.

Governance

Governance

Under the mission "Create value in a global marketplace where anyone can buy & sell", Mercari, Inc. and its subsidiaries aim to serve as a company that contributes to society. With this management philosophy, we ensure that all of our board members and employees abide by legal obligations and company constitutions as well as follow social standards in carrying out our business activities.

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