MENU
Featured
2020.8.12
Press Release

Mercari Begins Crossborder Sales
to Taiwan Through Shopee

2020.8.7
Notice

View Our FY2020 Sustainability Report

2020.5.12
Notice

Mercari Group’s Actions in Response to COVID-19

2020.5.12
Mercan

US CEO’s views on a Mercari-like organization

  • Mercari Begins Crossborder Sales<br />to Taiwan Through Shopee
  • View Our FY2020 Sustainability Report
  • Mercari Group’s Actions in Response to COVID-19
  • US CEO’s views on a Mercari-like organization

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

Our Brand

Create value in a global marketplace
where anyone can buy & sell

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

Read more

Our Brand
marpay
marcari
Services

marpay

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.

marcari

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.
News

最新のお知らせ Latest News

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Safety

A Safe and Secure Marketplace

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Read more

Safety

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Sustainability

Circulate our limited resources
to help society thrive

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Read more

Sustainability
Sustainability
IR

IR at Mercari

IR

We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.

Read more

2019.2.21
Press release

Mercari’s Mobile Payment Service ‘Merpay’ Presents Strategic Vision at MERPAY CONFERENCE 2019

‘iD’ contactless payments and code payments at 1.35 million merchants nationwide.
Expediting the realization of a cashless society through a wide range of partnerships with businesses such as Sumitomo Mitsui Card Co., Ltd., JCB, KDDI and beyond.

*Merpay, Inc., a fully-owned subsidiary of Mercari, Inc., issued the following press release.

TOKYO, February 20th, 2019 − Today, Merpay, Inc. held the event ‘MERPAY CONFERENCE 2019’ for the mass media and business partners. The conference preluded the official launch of the company’s mobile payment service ‘Merpay’.

Merpay, Inc. was established in November 2017 as a fully-owned subsidiary of Mercari, Inc., with the goal of starting a new business related to finance. Merpay’s mission is to build trust for a seamless society. Using the technological know how, vast user base, and foundation of data from the marketplace app Mercari, the company’s goal is not only to provide Merpay as a method of payment, but to create a new form of trust that could be used to provide various other financial services in the future.

At the conference, the CEO of Mercari, Inc., Shintaro Yamada, CEO of Merpay, Inc., Naoki Aoyagi, and executive officer and VP of Business Development and Sales of Merpay, Inc., Masato ‘Mark’ Yamamoto, explained the future outlook of the Mercari Group, introduced Merpay’s service, and shared Merpay’s future strategic vision and their partnership strategy for expediting the realization of a cashless society.

Below is a summary of what was presented.

The Official Start of Mobile Payment Service, Merpay

Merpay is a mobile payment service that can be used through the marketplace app Mercari. Customers who use Mercari are able to use the sales balance* they earn from selling on the app to not only make purchases inside the Mercari app, but also at stores nationwide.
*Certain settings, or the purchase of points, is required in order to make purchases using sales balance.

Mobile payment service ‘Merpay’:https://www.merpay.com/

As the first stage of the launch, the service partnered with Sumitomo Mitsui Card Co., Ltd. to provide payments through ‘iD’, a contactless payment service directed by NTT DOCOMO, INC., starting February 13th. (This feature is currently scheduled to be released on Android devices in late February or early March.)

The service also plans to support code payments starting mid-March, 2019 (date to be announced).

The initial plan is to generate a barcode within the Mercari app, which customers can present at the register for the merchant to scan. However, in the future customers will also be able to use an in-app barcode reader to scan the barcode presented by the merchant to make payments.

This will allow Merpay to become accessible by small-medium business that do not own payment processing devices and service a total of 1.35 million merchants nationwide. (900,000 merchants that accept ‘iD’ payment, 450,000 merchants that accept code payments).
*Merpay, Inc. has submitted multiple patent applications related to the features and UI of the payment methods described above.

Overview of Merchants Accepting Smartphone Payment Service ‘Merpay’ (excerpt)

Furthermore, Merpay plans to offer bank account connections to over 60 banks throughout Japan. Even without a sales balance on Mercari, customers will be able to use Merpay by registering their bank account from the Merpay charge page and charging money directly from their bank account.

List of Available Bank Connections (31 in total as of today, February 20th)

Aichi Bank, Aomori Bank, Ashikaga Bank, Aeon Bank, Bank of Iwate, Ehime Bank, Ogaki Kyoritsu Bank, Kagawa Bank, Kita-Nippon Bank, Kiyo Bank, Bank of Kyoto, Bank of Kochi, Saitama Resona Bank, Shizuoka Bank, Taiko Bank, Daisan Bank, Daito Bank, Chikuho Bank, Chukyo Bank, Tokushima Bank, Tochigi Bank, Tottori Bank, Tomato Bank, Nishi-Nippon City Bank, Fukushima Bank, Mie Bank, Mizuho Bank, Michinoku Bank, Sumitomo Mitsui Banking Corporation, MUFG Bank, Resona Bank

List of Expected Bank Connections

Awa Bank, Senshu Ikeda Bank, Iyo Bank, SBJ Bank, Gunma Bank, Keiyo Bank, Shiga Bank, Shikoku Bank, 77 Bank, Jibun Bank, Japan Net Bank, Shonai Bank, Daishi Bank, Chiba Kogyo Bank, Tsukuba Bank, Towa Bank, Bank of Toyama, Nagano Bank, Hyakujushi Bank, Fukui Bank, Hokuto Bank, North Pacific Bank, Hokkaido Bank, Yamanashi Chuo Bank, Bank of Yokohama, and others

Advantages for Merchants of Introducing Merpay

Merpay, Inc. is proactively seeking for businesses (merchants) to implement its mobile payment service, Merpay. In July 2018, the company established Merpay Connect, Inc., its fully owned subsidiary focused on the expansion of its corporate user base, and is working towards increasing the number of stores to implement the service.

The following are the advantages of introducing Merpay.

1) An active customer base centered on users with a sales balance on Mercari
The Mercari app has a customer base of 12 million MAU※1, an average daily usage time of 5.3 hours※2 and usage rates comparable to that of social media services. In addition, most users already have a sales balance, meaning that they can use Merpay to make payments immediately without the additional effort of having to charge funds to their account. Merchants can thus expect Merpay to be a payment service that customers use on a regular basis.
*1: FY2019.6 2nd quarter average. Number of users that used Merpay at least once in one month. (Merchari not included.)
*2: Source: Nielsen Digital Co., Ltd. (January, 2018)

2) The potential to create new demand through capital of approximately 500 billion yen per year
The sales balance that users acquire from transactions on Mercari (totalling approximately 500 billion yen/year), unlike month-to-month income used to pay for daily living expenses, serves as a form of incidental income, generated from selling items they no longer need. This creates the potential for a new layer of consumer demand which goes beyond what customers normally spend. Merchants can expect this to serve as an opportunity to both bring in more customers and increase profits.

3) Utilization of Mercari app data
Using data from the Mercari app, such as the location and number of users that possess a sales balance, it is possible to identify areas with high demand for the payment service, and expand to merchants in these locations. In this way, not only is Merpay able to efficiently expands its merchant base, but merchants can expect the payment service to be used immediately after its introduction.

No initial installation fees or fixed costs are incurred for merchants implementing Merpay. Merchants will be able to use Merpay at a 1.5% payment transaction fee.

– Initial installation fees: Free
– Fixed costs: Free
– Payment transaction fees: 1.5%

*Figures apply to the Merpay app for merchants (the app for merchant employee use when handling checkout via Merpay mobile payments).
*Please inquire via the official website if your business is interested in implementing Merpay.
https://www.merpay.com/merchant/

The Merpay service is also working to cooperate with local municipalities, with current plans to work with the municipalities listed below, and more planned for the future.

Local municipalities Merpay will collaborate with

Kanagawa Prefecture, Kamakura City (Kanagawa Prefecture), Gifu City (Gifu Prefecture), Kobe City (Hyogo Prefecture), Sendai City (Miyagi Prefecture), Chiba City (Chiba Prefecture), Fukuoka City (Fukuoka Prefecture), Minoh City (Osaka Prefecture)

*Collaboration details to be announced at a later date.

Future Plans
In the future, Merpay plans to expand to online payments and cover both online (e-commerce) and offline (in-store) payments. Merpay aims to achieve a world where customers can purchase items online and, based on their purchase history, list the item for sale on Mercari later with a single tap.

In addition to the above, the company is also looking to offer benefits such as support for product development and sales to merchants in the future utilizing the secondary distribution data from the Mercari app.

Partnership Strategy for the Rapid Transition to a Cashless Society

To not only expand the usage of Merpay as a mobile payment service but accelerate the transition to a cashless society throughout Japan, the company is forming neutral and open partnerships across various industries and sectors.

The first phase of the company’s partnership strategy involves the partners and initiatives announced today, as follows.

1) Sumitomo Mitsui Card Co., Ltd.
Merpay, Inc. and Sumitomo Mitsui Card Co., Ltd. entered a business alliance for the start of contactless payments for Merpay, Inc.’s smartphone payment service, Merpay. As a result of this alliance, customers can use their sales balance acquired from transactions on the Mercari app not only for purchases on Mercari, but also at 900,000 iD merchants throughout Japan, such as convenience stores, restaurants, drugstores, fast food restaurants, and other stores common to everyday life.
*Refer to the following press release for details.
https://jp.merpay.com/news/2019/02/merpay_smcc/ (Japanese)

2) JCB Co., Ltd.
Merpay, Inc. and JCB Co., Ltd. concluded a memorandum of understanding with the goal of popularizing code payments. Through this alliance, from around spring of 2019, mobile payment service Merpay will also be accepted at merchants which accept JCB code payment.
*Refer to the following press release for details.
https://jp.merpay.com/news/2019/02/merpay_jcb/ (Japanese)

3) KDDI Corporation
Merpay, Inc. and KDDI Corporation concluded a memorandum of understanding on a business alliance covering merchant expansion for mobile payment services, with the goal of promoting the popularization of cashless payments supported by the mobile payment services of both companies, Merpay and au PAY. The two companies plan to promote the implementation of mobile payment services by proposing both Merpay and au PAY for code payments, mainly focused on small and medium-sized businesses.
*Refer to the following press release for details.
https://jp.merpay.com/news/2019/02/merpay_kddi/ (Japanese)

Merpay’s Business Vision for the Future

In pursuit of the mission to build trust for a seamless society, Merpay hopes to use transaction and purchase data from Mercari and Merpay to build a new form of trust that allows consumers to enjoy new payment experiences.

In the immediate future, Merpay plans to allow customers to make purchases at stores using deferred payments, even if they don’t have money on hand at the time, based on their track record on Mercari. This service will be known as ‘Merpay Deferred Payments*’ and is scheduled to be released in Spring 2019.

*The ‘Mercari Monthly Deferred Payments’ service within the Mercari app will be renamed to ‘Merpay Deferred Payments’, and will become usable for payments at physical stores, making it available for a wider range of uses.

In the future, Merpay, Inc. aims to go beyond providing a simple method for payment and offer various other services in pursuit of the mission of “building trust for a seamless society.”

Values
Go Bold
大胆にやろう

In order to create innovation with a big impact on the world,
everyone takes on bold challenges and learns from many failures.

All for One
全ては成功のために

With the whole team working together and all members working to their highest potential,
the team can achieve large missions that one person alone cannot.

Be a Pro

All members take ownership of their work as professionals in their field,
learn every day, and commit to showing results.

Company Information

Company Information

Read more

Overview

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

A secure system for buying and selling
AI

Detecting Violations with AI

Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.

Detecting Violations with AI
Government

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association, the Association of Consumer Affairs Professionals (ACAP), and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Cooperating with Authorities
Customer Service

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Other Initiatives
  • Inhibiting fraud by enhancing identity verification

    Inhibiting fraud by enhancing identity verification

    Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.

  • Ample compensation

    Ample compensation

    If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

  • Awareness activities for adolescents and educators

    Awareness activities for adolescents and educators

    We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.

Security at Mercari

Security at Mercari

Read more

Message

In 2012, I slung a backpack over my shoulder and set off to travel around the world. The most life-changing moments I experienced were in areas like South America and the Middle East—countries known as emerging nations. I saw before my eyes how people were trying to live more prosperously, as well as the reality of how limited resources were, and it opened my eyes to the issue that maybe not everyone in the world is able to live their lives in the same way.

When I returned home, smartphones had taken over Japan. I thought, “If we can use this technology to connect individuals all over the world and allow items to be easily bought and sold, maybe we can utilize the world’s resources more effectively and enrich the lives of people everywhere.” That thought was the basis for creating Mercari.

Since Mercari was established, we have grown our services while investing in both people and technology. But in order to become a service used throughout the world, we must genuinely take on our role as a public institution of society and work toward creating a circular economy, improving governance, and more.

What can Mercari do to help solve the issues faced by people around the world. With this question in mind, we will continue striving in our efforts to circulate the world’s resources and help society thrive.

Mercari, Inc. CEO
Shintaro Yamada

山田進太郎
Report

View Our FY2020 Sustainability Report.

report
5 Initiatives

Mercari’s 5 Initiatives

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Creating a Circular Economy

Mercari aims to eliminate waste and achieve a society in which needed items are passed to the hands of those who need it, in the amount needed.

Culture and Education

To achieve a circular economy, Mercari takes a proactive role in promoting education and a culture that fosters this type of mindset.

Local Empowerment

By finding solutions to issues unique to regions across the country, Mercari aims to contribute to local economies and empower individuals and businesses.

Safe, Secure, and Fair Transactions

Mercari strives to provide a platform for secure and fair transactions so our users, merchants, and business partners feel at ease using our service.

Compliance and Risk Management

Mercari aims to establish a sound and transparent internal management system to earn the trust of not only our users and business partners, but from society as a whole.

Governance

Governance

Under the mission "Create value in a global marketplace where anyone can buy & sell", Mercari, Inc. and its subsidiaries aim to serve as a company that contributes to society. With this management philosophy, we ensure that all of our board members and employees abide by legal obligations and company constitutions as well as follow social standards in carrying out our business activities.

Read more