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2020.8.12
Press Release

Mercari Begins Crossborder Sales
to Taiwan Through Shopee

2020.8.7
Notice

View Our FY2020 Sustainability Report

2020.5.12
Notice

Mercari Group’s Actions in Response to COVID-19

2020.5.12
Mercan

US CEO’s views on a Mercari-like organization

  • Mercari Begins Crossborder Sales<br />to Taiwan Through Shopee
  • View Our FY2020 Sustainability Report
  • Mercari Group’s Actions in Response to COVID-19
  • US CEO’s views on a Mercari-like organization

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

Our Brand

Create value in a global marketplace
where anyone can buy & sell

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

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Our Brand
marpay
marcari
Services

marpay

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.

marcari

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.
News

最新のお知らせ Latest News

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Safety

A Safe and Secure Marketplace

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

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Safety

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Sustainability

Circulate our limited resources
to help society thrive

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

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Sustainability
Sustainability
IR

IR at Mercari

IR

We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.

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2017.12.21
Press release

Marketplace App Mercari Surpasses 100 Million Downloads Worldwide ~ Neymar Jr. Assumes the Role of Global Brand Ambassador to Help Accelerate Mercari’s International Expansion ~

Mercari, Inc. has announced that, as of 16 December 2017, their marketplace app “Mercari” has surpassed 100 million downloads*1 worldwide.
※1:Total number of downloads between the Japanese, US and UK versions of the App Store and Google Play Store.

Furthermore, Mercari has also announced the finalization of a contract with world famous soccer player Neymar Jr., in which he will assume the role of Global Brand Ambassador and help to accelerate the company’s international expansion efforts.

■Developments in Each Country
The Mercari app was first released in Japan in July 2013 and began airing TV commercials in May 2014. The app reached 10 million downloads In February 2015 and has since continued to grow as a marketplace by providing various safe and convenient services for its users, including anonymous shipping via Yamato Transport (from January 2016) and Japan Post (from June 2017). In response to evolving customer needs, the “Mercari Channel” feature was released in July 2017, making it possible for users to buy and sell products via live video streaming. This was followed by the release of the “Mercari NOW” real-time purchasing service in November 2017, which allows users to turn their unwanted possessions into cash instantly. As a result of such initiatives as those described above, the Mercari app has now been downloaded over 60 million times in Japan and over one million new items are listed on the platform each day. Among all Japanese consumers who are using at least one marketplace app, 94% are currently using Mercari, making it the largest marketplace app*2 in the country.
*2:Macromill “Marketplace App Usage Survey” 15 May 2017 (Mon) – 17 (Wed)

The US app was released in September 2014 and reached 10 million downloads in June 2016. In July 2016, Mercari’s invite code campaign led to a surge in download numbers and saw the app rise as high as number 3 on the US App Store’s free download rankings. In June 2017, former Facebook VP John Lagerling joined Mercari (currently serving as US CEO) and under his leadership the US app continues to experience increasing growth, with download numbers surpassing 30 million downloads in November 2017.

The Mercari app was released in the UK in March 2017 and has been gaining steadily in popularity despite less than a year having passed since its launch. The UK app was selected as one of Google Play’s Best Apps of 2017 and also won the “New App With the Most Downloads” award.

■A Comment from Mercari CEO Shintaro Yamada
“I’m very pleased to hear the news that we reached one hundred million downloads. With this momentous achievement, it feels like we have finally taken the first step towards realizing our mission of becoming “a global marketplace that creates new value.” John Lagerling joined the Mercari team earlier this year and, beyond just Japan, we have been steadily growing our business in the US as well. Moving forward, we will work to solidify our successes in the US and UK and–in addition to ensuring the safety and security of our customers–take advantage of the newest technology so we can keep delivering exciting new services to our users.

■Welcoming Neymar Jr. as Our Global Brand Ambassador
To commemorate Mercari reaching one hundred million downloads worldwide, we have finalized a contract with world famous soccer player Neymar Jr. in which he will assume the role of Mercari’s Global Brand Ambassador. As Mercari is aiming for global success, we are beyond excited to work with a player like Neymar Jr. who, coming out of South America, has made himself into an international superstar.



Neymar Jr. (full name Neymar da Silva Santos Júnior)
From Mogi das Cruzes in the Brazilian state of São Paulo, Neymar Jr. is a professional soccer player who plays for Paris-Saint Germain F.C. and represents Brazil on the country’s national team. In the position of forward, Neymar Jr. helped lead FC Barcelona to consecutive championships in La Liga, Copa del Rey, and the UEFA Champions League during the 2014-15 season.

We will be releasing a promotional video today featuring Neymar Jr. as we kick off a global campaign where users will be eligible to win specialty goods. Please see below for details.

■Promotional Video Details
(1) Title: “Mercari x Neymar Jr.: Easy Listing” version
Release date: 20 December 2017 (Wed)~
https://youtu.be/4AH73NhgVfI
(2) Title: “Mercari x Neymar Jr. : How to Use Mercari” version
Release date: 20 December 2017 (Wed)~
https://youtu.be/4AH73NhgVfI

■ Regarding the “Commemorating 100 Million Downloads! Win Signed Neymar Jr. Merchandise!” Campaign
From the 20th of December 2017, we will be holding a campaign titled “Commemorating 100 Million Downloads! Win Signed Neymar Jr. Merchandise!” in order to commemorate Mercari’s 100 millionth download, as well as the announcement of Neymar Jr. as our Global Brand Ambassador. Three lucky users will be selected from the pool of those who applied during the campaign window to win a signed Neymar Jr. watch or soccer shoes. Anyone can apply via the Mercari app–see below for more information!

■Campaign Name
“Commemorating 100 Million Downloads! Win Signed Neymar Jr. Merchandise!” campaign

■Application Period
20 December 2017 (Wed) 15:00 ~ 27 December 2017 (Wed) 23:59

■Prizes
Gaga Milano 5511 NJ Neymar Jr. Limited Edition Model 1 winner
Nike Mercurial Veloce Neymar Firm-Ground Football Boot 2 winners

■Application Method
Users who apply via the in-app campaign page after spending at least 1,000 yen on the Mercari app during the campaign period will be eligible to participate in the contest. Each user can apply once for every 1,000 yen they spend on Mercari during the period.
(The maximum number of entries per person is 100).

■Announcement of Winners
Winners will be notified by the 19th of January (Fri) through a push notification and via the notifications section of the Mercari app.

■Regarding Proceeds
Mercari will donate the full amount that the winners spent on eligible items during the campaign to the “Instituto Projeto Neymar Jr.”, a charity which provides educational and sporting opportunities to children.

* The Instituto Projeto Neymar Jr. is a non-profit civil organization dedicated to social causes with the capacity to assist thousands of children and adolescents from 7 to 17 years old, as well as their families. Directly and indirectly, it reaches about 10,000 people. The INJR is an educational and sports complex, located at the Jardim Glória, in the city of Praia Grande, where Neymar Jr. and his family lived for many years. All educational and sports activities are developed as a goal of social inclusion of these youngsters in the society.

■How to Participate
For further details or to apply, please refer to the in-app campaign page or click on the URL below.
https://www.mercari.com/jp/promotion/201712_neymar/

Values
Go Bold
大胆にやろう

In order to create innovation with a big impact on the world,
everyone takes on bold challenges and learns from many failures.

All for One
全ては成功のために

With the whole team working together and all members working to their highest potential,
the team can achieve large missions that one person alone cannot.

Be a Pro

All members take ownership of their work as professionals in their field,
learn every day, and commit to showing results.

Company Information

Company Information

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Overview

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

A secure system for buying and selling
AI

Detecting Violations with AI

Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.

Detecting Violations with AI
Government

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association, the Association of Consumer Affairs Professionals (ACAP), and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Cooperating with Authorities
Customer Service

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Other Initiatives
  • Inhibiting fraud by enhancing identity verification

    Inhibiting fraud by enhancing identity verification

    Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.

  • Ample compensation

    Ample compensation

    If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

  • Awareness activities for adolescents and educators

    Awareness activities for adolescents and educators

    We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.

Security at Mercari

Security at Mercari

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Message

In 2012, I slung a backpack over my shoulder and set off to travel around the world. The most life-changing moments I experienced were in areas like South America and the Middle East—countries known as emerging nations. I saw before my eyes how people were trying to live more prosperously, as well as the reality of how limited resources were, and it opened my eyes to the issue that maybe not everyone in the world is able to live their lives in the same way.

When I returned home, smartphones had taken over Japan. I thought, “If we can use this technology to connect individuals all over the world and allow items to be easily bought and sold, maybe we can utilize the world’s resources more effectively and enrich the lives of people everywhere.” That thought was the basis for creating Mercari.

Since Mercari was established, we have grown our services while investing in both people and technology. But in order to become a service used throughout the world, we must genuinely take on our role as a public institution of society and work toward creating a circular economy, improving governance, and more.

What can Mercari do to help solve the issues faced by people around the world. With this question in mind, we will continue striving in our efforts to circulate the world’s resources and help society thrive.

Mercari, Inc. CEO
Shintaro Yamada

山田進太郎
Report

View Our FY2020 Sustainability Report.

report
5 Initiatives

Mercari’s 5 Initiatives

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Creating a Circular Economy

Mercari aims to eliminate waste and achieve a society in which needed items are passed to the hands of those who need it, in the amount needed.

Culture and Education

To achieve a circular economy, Mercari takes a proactive role in promoting education and a culture that fosters this type of mindset.

Local Empowerment

By finding solutions to issues unique to regions across the country, Mercari aims to contribute to local economies and empower individuals and businesses.

Safe, Secure, and Fair Transactions

Mercari strives to provide a platform for secure and fair transactions so our users, merchants, and business partners feel at ease using our service.

Compliance and Risk Management

Mercari aims to establish a sound and transparent internal management system to earn the trust of not only our users and business partners, but from society as a whole.

Governance

Governance

Under the mission "Create value in a global marketplace where anyone can buy & sell", Mercari, Inc. and its subsidiaries aim to serve as a company that contributes to society. With this management philosophy, we ensure that all of our board members and employees abide by legal obligations and company constitutions as well as follow social standards in carrying out our business activities.

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