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Featured
2020.8.12
Press Release

Mercari Begins Crossborder Sales
to Taiwan Through Shopee

2020.8.7
Notice

View Our FY2020 Sustainability Report

2020.5.12
Notice

Mercari Group’s Actions in Response to COVID-19

2020.5.12
Mercan

US CEO’s views on a Mercari-like organization

  • Mercari Begins Crossborder Sales<br />to Taiwan Through Shopee
  • View Our FY2020 Sustainability Report
  • Mercari Group’s Actions in Response to COVID-19
  • US CEO’s views on a Mercari-like organization

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

Our Brand

Create value in a global marketplace
where anyone can buy & sell

“I want to circulate our limited resources to help society thrive.” The Mercari marketplace app was born out of this realization by our founder Shintaro Yamada as he traveled the world. Thanks to the power of technology, people around the world can easily link up and enjoy the experience of buying and selling with each other. With this, we aim to establish a society where resources are circulated and where people can accomplish their goals.

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Our Brand
marpay
marcari
Services

marpay

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.

marcari

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.
News

最新のお知らせ Latest News

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Safety

A Safe and Secure Marketplace

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

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Safety

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Sustainability

Circulate our limited resources
to help society thrive

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Read more

Sustainability
Sustainability
IR

IR at Mercari

IR

We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.

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Corporate Governance

Directors and Reasons for Nomination

item.name

Shintaro Yamada Date of birth: September 21, 1977

  • Number of Board of Directors meetings attended
    17/17
  • Number of Mercari shares owned
    37,192,530 shares
  • Number of shares to be issued upon exercise of Mercari stock acquisition rights owned
    2,500,000 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • Aug. 2001
      Established Unoh Inc., Representative Director
    • Feb. 2005
      Trade name of Unoh Inc. changed to Unoh Co., Ltd.
    • Sept. 2010
      General Manager of Zynga Japan K.K.
    • June 2012
      Established suadd K.K., Representative Director (current position)
    • Feb. 2013
      Established Kouzoh Inc. (currently Mercari, Inc.), Representative Director and President
    • Mar. 2014
      Director of Mercari, Inc. (US) (current position)
    • Apr. 2017
      Representative Director and Chief Executive Officer of Mercari, Inc. (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • Director of Mercari, Inc. (US)
  • 取締役候補者とした理由 Reasons for nomination

    Since Mercari’s founding in February 2013, Shintaro Yamada has led the management of the Group as Representative Director, and he has contributed to enhancing the enterprise value of the Group as a whole, including the global development of the Mercari C2C marketplace. Expecting that he can contribute to the further growth of the Group as a whole and improve enterprise value through his entrepreneurial ideas and strong leadership going forward, Mercari has once again nominated him as a candidate for Director.
item.name

Fumiaki Koizumi Date of birth: September 26, 1980

  • Number of Board of Directors meetings attended
    17/17
  • Number of Mercari shares owned
    1,246,730 shares
  • Number of shares to be issued upon exercise of Mercari stock acquisition rights owned
    1,500,000 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • Apr. 2003
      Joined Daiwa Securities SMBC Co. Ltd. (currently Daiwa Securities Co. Ltd.)
    • Dec. 2006
      Joined mixi, Inc.
    • June 2008
      Director of mixi, Inc.
    • Dec. 2013
      Joined Mercari, Inc.
    • Mar. 2014
      Director and Head of Corporate Division of Mercari, Inc.
    • Apr. 2017
      Director, Chief Operating Officer, and Head of Corporate Division of Mercari, Inc. (current position)
    • Aug. 2019
      CEO of Kashima Antlers F.C. Co., Ltd. (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • CEO of Kashima Antlers F.C. Co., Ltd.
  • 取締役候補者とした理由 Reasons for nomination

    Since joining Mercari in 2013, Fumiaki Koizumi has driven the growth of the Corporate Division. In addition, since his appointment as Director and Chief Operating Officer, while leading the management of Mercari as a whole, he has worked hard especially in the fields of public relations, corporate communications, ESG, etc., and he has contributed to enhancing the enterprise value of the Group as a whole. Expecting that he can contribute to the further growth of the Group as a whole and improve enterprise value going forward through his extensive experience and keen insight, particularly in the field of public relations, Mercari has again nominated him as a candidate for Director.
item.name

Yuki Hamada Date of birth: April 7, 1983

  • Number of Board of Directors meetings attended
    17/17
  • Number of Mercari shares owned
    846,270 shares
  • Number of shares to be issued upon exercise of Mercari stock acquisition rights owned
    913,730 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • May 2004
      Established CYBRiDGE, Co., Ltd. (currently CYBRiDGE GROUP CORPORATION.), Director and Executive Vice President
    • Nov. 2014
      Joined Mercari, Inc.
    • Jan. 2015
      Vice President of Mercari, Inc.
    • Feb. 2016
      Vice President and Head of Product Division of Mercari, Inc.
    • Mar. 2016
      Director, Chief Product Officer, and Head of Product Division of Mercari, Inc. (current position)
    • Sept. 2019
      Outside Director of Caster Co. Ltd. (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • Outside Director of Caster Co. Ltd.
  • 取締役候補者とした理由 Reasons for nomination

    Since joining the Company in 2014, Yuki Hamada has driven the growth of the Product Division as a whole by utilizing his experience at an internet services company. In addition, since his appointment as Director and Chief Product Officer in March 2016, he has formulated the product strategy of Mercari and worked hard to introduce AI and other advanced technologies, and he has contributed to enhancing the enterprise value of the Group as a whole. Expecting that he can contribute to the further growth of the Group as a whole and improve enterprise value going forward through his specialist expertise, Mercari has again nominated him as a candidate for Director.
item.name

John Lagerling Date of birth: July 19, 1976

  • Number of Board of Directors meetings attended
    17/17
  • Number of Mercari shares owned
    94,090 shares
  • Number of shares to be issued upon exercise of Mercari stock acquisition rights owned
    1,505,910 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • May 2002
      Joined NTT DoCoMo, Inc. (currently NTT DOCOMO, INC.)
    • May 2010
      Senior Director Android Global Partnerships of Google, Inc.
    • "May 2014
      VP Business Development, Mobile and Product Partnerships of Facebook, Inc.
    • June 2017
      Vice President and Chief Business Officer of Mercari, Inc.
    • July 2017
      Non Executive Director of Digital Domain 3.0 (current position)
    • Sept. 2017
      Director and Chief Business Officer of Mercari, Inc. (current position)
    • Sept. 2017
      CEO of Mercari, Inc. (US) (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • CEO of Mercari, Inc. (US)
  • 取締役候補者とした理由 Reasons for nomination

    Since his appointment as CEO of Mercari, Inc., the US subsidiary of Mercari, Inc., in 2017, John Lagerling has worked hard to achieve business growth in the US by using his in-depth knowledge in the telecommunications and internet industries and his management experience gained at international IT corporations, and he has contributed to enhancing the enterprise value of the Group as a whole. Expecting that he can contribute to the further growth of the Group as a whole and improve enterprise value going forward through his extensive business experience and international outlook, Mercari, Inc. has again nominated him as a candidate for Director.
item.name

Naoki Aoyagi Date of birth: August 22, 1979

  • Number of Board of Directors meetings attended
    12/12
  • Number of Mercari shares owned
    0 shares
  • Number of shares to be issued upon exercise of Mercari stock acquisition rights owned
    1,000,000 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • Apr. 2002
      Joined Deutsche Securities Limited (currently Deutsche Securities Inc.)
    • Mar. 2006
      Joined GREE, Inc.
    • July 2006
      Director of GREE, Inc.
    • Jan. 2011
      CEO and Board Member of GREE International, Inc.
    • Nov. 2017
      Vice President of Mercari, Inc.
    • Nov. 2017
      Representative Director of Merpay, Inc. (current position)
    • Sept. 2018
      Director of Mercari, Inc. (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • Representative Director of Merpay, Inc.
  • 取締役候補者とした理由 Reasons for nomination

    Since his appointment as the Representative Director of Merpay, Inc. in 2017, Naoki Aoyagi has worked hard to formulate business plans for Merpay and achieve new business growth by using his experience gained at securities companies and internet service companies, and he has contributed to enhancing the enterprise value of the Group as a whole. Expecting that he can contribute to the further growth of the Group as a whole and improve enterprise value going forward through his abundant business experience and specialist expertise, particularly in the field of financial businesses, Mercari has again nominated him as a candidate for Director.
item.name

Hirohisa Tamonoki Date of birth: May 4, 1981

  • Number of Board of Directors meetings attended
    - / -
  • Number of Mercari shares owned
    0 shares
  • Number of shares to be issued upon exercise of Mercari stock acquisition rights owned
    100,000 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • Apr. 2004
      Joined GMO Hosting and Technologies, Inc. (currently GMO CLOUD K.K.)
    • Mar. 2010
      Joined pixiv Inc.
    • Jan. 2013
      Executive Officer of pixiv Inc.
    • Sept. 2014
      Director and COO of pixiv Inc.
    • Oct. 2014
      Representative Director and Vice President of animateLAB, Inc.
    • Jan. 2016
      Representative Director and President of animateLAB, Inc.
    • Feb. 2017
      Vice President of Mercari, Inc.
    • Oct. 2018
      Vice President of Mercari, Inc., CEO of Mercari Japan (current position)
  • 重要な兼職の状況 Significant concurrent positions

  • 取締役候補者とした理由 Reasons for nomination

    Since joining Mercari in 2017, Hirohisa Tamonoki has worked hard to improve Mercari’s customer service by using his extensive experience gained at internet service companies. In addition, he has driven the business growth of Mercari’s Mercari in Japan since his appointment as Vice President of Mercari and CEO of Mercari Japan in October 2018. Expecting that he can contribute to the further growth of Mercari’s services and improve enterprise value of the Group going forward through his keen business insight, Mercari has newly nominated him as a candidate for Director.

Ken Takayama Date of birth: June 6, 1964

  • Tenure as Outside Director
    1 year
  • Number of Board of Directors meetings attended
    11/12
  • Number of Mercari shares owned
    0 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • Apr. 1988
      Joined The Industrial Bank of Japan, Limited (currently Mizuho Bank, Ltd.)
    • Nov. 1999
      Managing Director of Rakuten, Inc.
    • Feb. 2010
      Chief Financial Officer of Rakuten, Inc.
    • July 2014
      Outside Director of STAR FESTIVAL INC. (current position)
    • June 2015
      Outside Director (Audit and Supervisory Committee Member) of TECHMATRIX CORPORATION (current position)
    • May 2018
      Outside Director of Linkers Corporation (current position)
    • Sept. 2018
      Outside Director of Mercari, Inc. (current position)
    • Nov. 2018
      Outside Director (Audit and Supervisory Committee Member) of Metaps Inc. (current position)
    • May 2019
      Outside Director of MEDIA DO HOLDINGS Co., Ltd. (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • Outside Director of STAR FESTIVAL INC.
    • Outside Director (Audit and Supervisory Committee Member) of TECHMATRIX CORPORATION
    • Outside Director (Audit and Supervisory Committee Member) of Metaps Inc.
    • Outside Director of MEDIA DO HOLDINGS Co., Ltd.
  • 取締役候補者とした理由 Reasons for nomination

    Ken Takayama has been providing advice and opinions regarding the management and finance of Mercari as Outside Director by utilizing his specialized knowledge and extensive experience in financial businesses and managing internet services companies. Mercari has nominated him to be re-appointed as Outside Director to contribute to the further strengthening of the Group’s management structure.

Masashi Namatame Date of birth: September 27, 1964

  • Tenure as Outside Director
    1 year
  • Number of Board of Directors meetings attended
    12/12
  • Number of Mercari shares owned
    0 shares
  • 略歴並びに当社における地位及び担当 Career summary and positions held in Mercari

    • Apr. 1988
      Joined The Long-Term Credit Bank of Japan, Limited (currently Shinsei Bank, Limited)
    • May 1998
      Joined KPMG Peat Marwick (currently KPMG LLP)
    • Oct. 1998
      Advisor of Financial Supervisory Agency (currently Financial Services Agency)
    • Jan. 2000
      Director of Investment Banking Department of Deutsche Securities Limited (currently Deutsche Securities Inc.)
    • Aug. 2004
      Executive Director of Morgan Stanley Japan Limited (currently Mitsubishi UFJ Morgan Stanley Securities Co., Ltd.)
    • Nov. 2007
      Managing Director of Investment Banking Division of Deutsche Securities Inc. Head of Public Sector Group/ Financial Institutions Group
    • June 2012
      Head of Business Development of Visa Worldwide Japan Co., Ltd.
    • Sept. 2015
      Member of the Board of Directors, Managing Director of BlackRock Japan Co., Ltd.
    • Sept. 2018
      Outside Director of Mercari, Inc. (current position)
    • Apr. 2019
      Executive Officer and General Manager of Risk Management Dept. of Tokio Marine Holdings, Inc. (current position)
  • 重要な兼職の状況 Significant concurrent positions

    • Executive Officer and General Manager of Risk Management Dept. of Tokio Marine Holdings, Inc.
  • 取締役候補者とした理由 Reasons for nomination

    Masashi Namatame has been providing advice and opinions regarding the management and financial business of Mercari as Outside Director by utilizing his specialized knowledge and extensive experience in the banking, securities, and investment industries. Mercari has nominated him to be re-appointed as Outside Director to contribute to the further strengthening of the Group’s management structure.
  • 1.
    Yuki Hamada is an Outside Director of Caster Co. Ltd. Although Mercari has a business relationship with Caster Co. Ltd., the transaction amount between the two companies is less than 1% of consolidated net sales of Mercari for the current fiscal year.
  • 2.
    Ken Takayama is an Outside Director of STAR FESTIVAL INC. Although Mercari has a business relationship with STAR FESTIVAL INC., the transaction amount between the two companies is less than 1% of consolidated net sales of Mercari for the current fiscal year.
  • 3.
    There is no special interest between any other candidates and the Company.
  • 4.
    Ken Takayama and Masashi Namatame are candidates for Outside Director. Mercari has entered into agreements, in accordance with Article 427, Paragraph 1 of the Companies Act, with Ken Takayama and Masashi Namatame to limit their liabilities to compensate damages under Article 423, Paragraph 1 of the same Act. The limitation on liability to compensate damages under such agreement is set out to be the amount provided for in Article 425, Paragraph 1 of the same Act. If the re-election of Ken Takayama and Masashi Namatame is approved, Mercari plans to renew the aforementioned limited liability agreements with them.
  • 5.
    Mercari has submitted notification to the Tokyo Stock Exchange that Ken Takayama and Masashi Namatame have been appointed as independent directors provided under the regulations of the Tokyo Stock Exchange.
Values
Go Bold
大胆にやろう

In order to create innovation with a big impact on the world,
everyone takes on bold challenges and learns from many failures.

All for One
全ては成功のために

With the whole team working together and all members working to their highest potential,
the team can achieve large missions that one person alone cannot.

Be a Pro

All members take ownership of their work as professionals in their field,
learn every day, and commit to showing results.

Company Information

Company Information

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Overview

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

A secure system for buying and selling
AI

Detecting Violations with AI

Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.

Detecting Violations with AI
Government

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association, the Association of Consumer Affairs Professionals (ACAP), and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Cooperating with Authorities
Customer Service

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Other Initiatives
  • Inhibiting fraud by enhancing identity verification

    Inhibiting fraud by enhancing identity verification

    Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.

  • Ample compensation

    Ample compensation

    If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

  • Awareness activities for adolescents and educators

    Awareness activities for adolescents and educators

    We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.

Security at Mercari

Security at Mercari

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Message

In 2012, I slung a backpack over my shoulder and set off to travel around the world. The most life-changing moments I experienced were in areas like South America and the Middle East—countries known as emerging nations. I saw before my eyes how people were trying to live more prosperously, as well as the reality of how limited resources were, and it opened my eyes to the issue that maybe not everyone in the world is able to live their lives in the same way.

When I returned home, smartphones had taken over Japan. I thought, “If we can use this technology to connect individuals all over the world and allow items to be easily bought and sold, maybe we can utilize the world’s resources more effectively and enrich the lives of people everywhere.” That thought was the basis for creating Mercari.

Since Mercari was established, we have grown our services while investing in both people and technology. But in order to become a service used throughout the world, we must genuinely take on our role as a public institution of society and work toward creating a circular economy, improving governance, and more.

What can Mercari do to help solve the issues faced by people around the world. With this question in mind, we will continue striving in our efforts to circulate the world’s resources and help society thrive.

Mercari, Inc. CEO
Shintaro Yamada

山田進太郎
Report

View Our FY2020 Sustainability Report.

report
5 Initiatives

Mercari’s 5 Initiatives

Mercari is taking on initiatives in the following 5 areas as part of our continued efforts to achieve a more abundant society.

Creating a Circular Economy

Mercari aims to eliminate waste and achieve a society in which needed items are passed to the hands of those who need it, in the amount needed.

Culture and Education

To achieve a circular economy, Mercari takes a proactive role in promoting education and a culture that fosters this type of mindset.

Local Empowerment

By finding solutions to issues unique to regions across the country, Mercari aims to contribute to local economies and empower individuals and businesses.

Safe, Secure, and Fair Transactions

Mercari strives to provide a platform for secure and fair transactions so our users, merchants, and business partners feel at ease using our service.

Compliance and Risk Management

Mercari aims to establish a sound and transparent internal management system to earn the trust of not only our users and business partners, but from society as a whole.

Governance

Governance

Under the mission "Create value in a global marketplace where anyone can buy & sell", Mercari, Inc. and its subsidiaries aim to serve as a company that contributes to society. With this management philosophy, we ensure that all of our board members and employees abide by legal obligations and company constitutions as well as follow social standards in carrying out our business activities.

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